State Farm® Insurance Agent Nicole Omo
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Becca Petersen
October 4, 2023
"Nicole Omo & the people that work with her have always been so kind & super helpful! Ms Omo truly makes you feel cared for not just as customer but as a person. Last year, I believe it was, she called & left a voicemail telling my happy birthday. This year I received a card from her for my birthday. Which brought a tear to my eye. It truly made my day! I always recommend state farm for renters insurance! But I will also tell anyone that they need to have Nicole Omo as their insurance agent!"
Lexi Trimmer
March 21, 2023
"Great team of amazing professionals!"
Stefanie Dougherty
July 28, 2022
"Nicole is such an important part of the China Spring community. She never hesitates to help sponsor and coordinate different activities for the area and does it with a smile on her face. I highly recommend her for all your insurance needs!"
SHANTEL GARNER
July 26, 2022
"Outstanding customer and response!! Great experience that will benefit our family for years to come!! Thanks for taking such great care of us!"
Antonio Loera
July 2, 2022
"Very good food,and good service"
Rowdy Child
March 16, 2022
"The place sucks . Nichole acts as if she is doing you a favor if she helps at all. Never get what you bargained for here ... . Your name is Nichole isn't it ..yea your the one !!"
"Rowdy, my staff and I pride ourselves in taking great care of our customers. We actually do not currently show you as a customer, maybe you were mistaken and placed the review with the wrong business. I wish you the best and hope you have a blessed life. If you feel you did interact with my office, I would love to know your name so I can research your account to see what happened. I really do try to take good care of everyone. I just don’t have a way of knowing who this is or what might have happened since your email address isn’t your name. Feel free to call my office so we can try to remedy the situation. 254-399-6565"
Dena Lind
March 15, 2022
"Nicole and her staff are so nice! I know my policies are in good hands!"
Ronald Reames
June 10, 2021
"Very friendly staff very professional they're always there to help me I will stay with this agent and recommend this agent"
"Thank you so much Ronald! We are blessed to know You!"
Diana R.
June 3, 2021
"Great insurance agent I highly recommend State farm"
Nancy Crowden
April 20, 2021
"Nicole is an awesome agent! She is very professional and personable! So glad she is our agent!"
"Thank you so much for the kind review! We love taking care of you!"
brett wheeler
August 21, 2020
"Awesome burgers"
"Hey Brett, I am glad you enjoyed the burgers. We are definitely trying to provide things our community will enjoy. That is actually Dave’s Burger Barn who owns and operates the food truck. They really do have 5 star quality food and service! I hope you stop by the office some time. We would love to help you! I know you would give us a 5 star review."
rodger clark
May 29, 2020
"Wonderful, clean and professional State Farm location."
"Thank you Rodger! We really appreciate the feedback! We enjoy working with you too!"
Gloria Martinez
January 21, 2020
"Great customer service Knowledgeable agents"
"Thank you Gloria! That means a lot to us!"
Jennifer Cheney
December 26, 2019
"Never purchase insurance from here, they will not refund your money. They gave my son full coverage insurance for $400/month when I only requested liability. Overdrafted my checking account by $300 they will not give a response as to when I can except a refund for this difference. This has been since beginning of November it is now the end of December still no response. I canceled my insurance with State Farm after being a customer for over 30 years. Very bad customer service."
"Jennifer, I am sorry you feel this way. My team prides ourselves on providing excellent service to our customers. In fact, I am currently sitting at Christmas celebrations with my family responding to you so you will know your opinion matters. Unfortunately, some things do take time to resolve. My office advised you of the timelines for this, and has spoken to you several times a week since you alerted us of this to provide updates. We have spent countless hours working with you and corporate to get your issues addressed in an expedited manner. Each time letting you know that it takes time for the corporate offices to process things. We will continue to follow up with you. I wish you happy holidays."
Chris Oliver
October 1, 2019
"Very nice and helpful agency. They were very patient and did a good job explaining all the details. Insurance is enough of a pain to deal with, make it easier by talking to someone courteous and knowledgeable."
Devin Hidalgo
June 13, 2017
"This is the only place in Waco you should purchase insurance. What a fantastic experience. Thank you Nicole!"
Ed Garcia
June 12, 2017
"Nicole and team were such great help. Thanks"
Jacqueline Kasemsri
May 3, 2017
"Nicole and her stuff are friendly and helpful; great experience."
Tonia P
May 3, 2017
"Nicole and her staff are fantastic! Super knowledge and very responsive!"
Maura Lynn
May 3, 2017
"Highly recommend this agency - they are honest, friendly, and always available to assist with the appropriate coverage for all of your insurance needs."
Jill Van Zee
May 3, 2017
"Nicole has always been focused on service with any questions asked or assistance needed. Very responsive and has gone out of her way to check in on us and our needs."
Myrna Plunk
May 3, 2017
"Very helpful and knowledgeable and cares about her customers. Very impressed with the organization. I would recommend this agency to anyone."
Cyn Van Antwerp
March 31, 2017
"Excellent customer service, competitive quotes. Highly recommend !"